Orders
You’ll be able to order what you’ve chosen directly from the shop. Once you’ll have concluded your shopping, click on the cart and you’ll be redirected to a summary page; on the summary page, you will still be able to edit your choices and see the total cost of your order.
Every unpaid order will be kept on the website for 48 hours, to give you the time to finalize your payment: after that, it will be erased from the system and the items you chose will return available for everyone to buy.
Payments
All payments will be handled by Paypal, Stripe and Satispay. Once you’ll have clicked on the CHECKOUT button, you will be redirected to the referring website where your payment will be finalized.
Paypal and Stripe allows you transfer money safely and to keep a detailed history of your orders.
You can find detailed informations here for Paypal, here for Stripe and here for Satispay.
Shipping and stocks*
We ship our products to every nation inside the European Union. The shipping cost is automatically calculated depending on the weight of the items you selected. You’ll be able to check the subtotal in your shopping cart before placing your order. Bulgaria, Cyprus, Switzerland and United Kingdom are nations subjected to particular shipping conditions, so any customs duties and taxes, for shipments to non-EU countries, will be charged directly to the recipient.
*In case of stocks due to absent recipient or lack of sufficient data to carry out the delivery (incorrect or incomplete address), exceeding 2 days, and in the absence of responses from the recipient to our notifications, the package will return to the sender and the shipping costs , round trip, will be deducted from the refund of the order.
* In case of delivery instructions, by the user, different from the standard delivery with signature (example: instructions to deposit the package in gardens or internal or external appurtenances, given by note or by telephone to the courier) we will not be held responsible for any loss of goods.
Refunds*
If the item you received is not the one you wanted or it has arrived damaged, something went wrong and Heya will replace it with a new one or offer a complete refund. To make this happen you’ll have to contact us in 15 days at info@heyastore.com, making sure to tell us who you are and the number of your order (or the shipping ID); we’ll also need a brief description of the problem and a photo of the damaged item, so we can immediately understand what went wrong. Your money will be refunded only if you followed the correct procedure*.
*Refunds made after the return to the sender due to stocks exceeding 2 days (see Shipping and Stocks), will be reduced by the round trip shipping costs
*IMPORTANT: WE DO NOT REFUND returns arrived without prior request via email or requested beyond the maximum limit of 15 days, for logistical reasons.
Change size
If the size you have chosen does not fit, we will refund the return, excluding shipping costs. To get the correct size you simply need to place a new order.
Unsatisfied?
If your order arrived correctly but you are not satisfied with it, you can still get a refund ( within 15 days ) by letting us know at info@heyastore.com; usually we will ask you to just pay the shipping cost for the item to come back here.
To be sure you’ll be eligible for the refund we advise you to pack the item in the exact same way you received it, even in the same package if that’s possible; do it with great care, as if the item had to be damaged when it returns here, we won’t be able to refund you. The returning address is: HEYA, via Talete 4, 09047 Selargius (CA).
Safety
Every user that is 18 years old (or older) is welcomed to sign up on the website. Users from 13 to 17 years old are required to subscribe and shop under parent (or legal guardian) supervision. We are not able to verify the age of the users that access the website, as we can delete unintentionally collected informations about users that are less than 13 years only after those informations have been pointed out to us. For this matter feel free to contact us at info@heyastore.com.
Every personal information you’ll insert in our website will be stored in our database. No one but us is authorized to access it, but in case of a criminal investigation or legal action we might hand out that information to the police.
Copyright
The reproduction and/or modification, total or partial, of any text, image and content present in the website is forbidden and actionable under the rules of the European Community.
Legal disputes
Any legal dispute will be entrusted to the competent court.